Privacy Policy

Introduction

At FELOR S.R.L., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter
• Contact our customer support
• Make a payment for our services

This information may include your name, email address, payment information, and contact details.

Usage Data

We collect minimal usage data to maintain and improve our services, including:

• Connection timestamps
• Bandwidth usage
• Server selection
• Device type and operating system

Our Zero-Logs Policy

Your IP address is never logged, and we cannot link any online activity back to you. This ensures complete anonymity and privacy while using our VPN services.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our VPN services
• To process your payments and manage your subscription
• To communicate with you about service updates and support
• To respond to your inquiries and provide customer support
• To detect and prevent fraud and abuse
• To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal information:

• 256-bit military-grade encryption for all data transmission
• Secure servers located in privacy-friendly jurisdictions
• Regular security audits and updates
• Strict access controls and authentication protocols
• Encrypted storage of sensitive information

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using commercially acceptable means to protect your data.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our services, such as payment processors
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information
• Opt-out: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a portable format

To exercise any of these rights, please contact us at help@felorsrl.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (if you have subscribed to our services)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: